Learn how OMAC Martial Arts - Richmond Hill collects, uses, and protects your personal information.
Effective Date & Scope
This Privacy Policy ("Policy") is effective as of October 1, 2026, and was last updated on October 1, 2026. This Policy applies to the website https://omacrichmondhill.com ("Site"), owned and operated by OMAC Martial Arts - Richmond Hill ("we," "us," or "our"), including all pages, subdomains, forms, landing pages, and any related services, applications, or communications offered by OMAC Martial Arts - Richmond Hill.
By accessing or using our Site, submitting any form, or otherwise providing personal information to us, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with this Policy, please do not use our Site or provide us with any personal information.
Information We Collect
We collect information that you voluntarily provide to us, as well as information that is collected automatically when you interact with our Site. The types of personal data we may collect include:
A. Information You Provide Directly
- First name, last name, and full name
- Email address
- Phone number (including mobile number)
- Home or mailing address
- Program or class interest and selection
Student information, including age, gender identification, clothing sizes, class schedules, special requests, and notes about training preferences
Emergency contact information
Payment and billing details (credit/debit card type, card number, name on card, expiration date, and security code) when processing transactions
Information provided in the course of surveys, contests, promotional offers, or feedback forms
Marketing and communication preferences
Any other information you voluntarily submit through our Site, forms, email, phone, or in person
You may always choose what personal data you provide to us. However, if you choose not to provide certain information, your ability to use certain features of our Site or participate in our programs may be limited.
B. Information Collected Automatically
When you visit or interact with our Site, we may automatically collect certain information, some of which may constitute personal data under applicable law. This includes:
- IP address and approximate geographic location
- Browser type, version, and language settings
- Device type, operating system, and screen resolution
- Referring URL, pages visited, and clickstream data
- Date, time, and duration of your visit
- Unique device identifiers and session identifiers
- Log information and status reports
- Cookies & Tracking Technologies
Our Site uses cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our Site. These technologies help us:
- Analyze Site traffic and usage patterns
- Remember your preferences and settings
- Measure the effectiveness of our marketing campaigns
- Provide and improve our services
- Deliver relevant content and advertisements
Types of cookies we use:
Essential cookies: Required for our Site to function properly (e.g., form submissions, navigation).
Analytics cookies: Help us understand how visitors use our Site so we can improve it (e.g., Google Analytics).
Marketing cookies: Used to track visitors across websites to display relevant advertisements.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impair Site functionality. Most browsers also support "Do Not Track" signals; however, our Site does not currently respond to Do Not Track signals, as no uniform standard has been adopted.
How We Use Your Information
We use the personal data we collect for the following purposes:
A. Service Delivery & Requests
We use your personal data to process and administer your inquiries, trial session requests, class registrations, program enrollments, and any transactions or services you request from us.
B. Customer Service & Communication
We use your contact information to respond to your questions, provide customer support, send scheduling confirmations, and communicate important updates about your account, classes, or our facility.
C. Reviews & Testimonials
We may use your contact data to invite you to submit a review about your experience. If you submit a review, it may be published on our Site or marketing materials to help other prospective students make informed decisions.
D. Marketing & Promotional Activities
As permitted by applicable law, we may use your information to send commercial newsletters, promotional offers, event announcements, and information about new programs or services we believe may interest you. Every marketing communication includes an unsubscribe or opt-out mechanism so you can stop receiving these messages at any time.
E. Other Communications
We may contact you by email, phone, mail, or text message for the following purposes:
- Responding to requests or inquiries you have made
Providing service-related announcements (e.g., schedule changes, closures, safety notices)
Sending administrative messages related to your use of our services
F. Analytics, Improvements & Research
We use personal data for analytical purposes to improve our services, enhance the user experience, improve Site functionality and quality, and understand trends and preferences. We may engage third-party analytics providers to assist with this analysis. Results of such research may be shared in anonymous, aggregated form.
G. Security, Fraud Detection & Prevention
We use information, including personal data, to prevent fraud, detect and investigate suspicious activity, protect the security and integrity of our Site, authenticate users, and conduct risk assessments. For these purposes, personal data may be shared with law enforcement authorities and external advisers as permitted by applicable law.
H. Legal Compliance & Enforcement
We may use and disclose your personal data as necessary to handle and resolve legal disputes, respond to legal process, enforce our agreements (including our Terms and Conditions and Waiver), comply with lawful requests from government authorities, and meet our legal and regulatory obligations.
Legal Bases for Processing
We process your personal data on one or more of the following legal bases:
Performance of a Contract: Processing is necessary to fulfill a contract with you or to take steps at your request prior to entering into a contract (e.g., processing your enrollment or trial session request).
Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, marketing, fraud prevention, and administrative purposes, provided that such interests are not overridden by your rights and freedoms.
Consent: Where required by applicable law, we will obtain your consent before processing your personal data for direct marketing or other specific purposes. You may withdraw your consent at any time by contacting us.
Legal Obligation: Processing is necessary to comply with applicable laws, regulations, or legal proceedings.
If we use automated means to process personal data that produce legal effects or significantly affect you, we will implement suitable measures to safeguard your rights and freedoms, including the right to obtain human intervention.
SMS & Text Message Consent
By submitting your phone number through any form on our Site, you expressly authorize OMAC Martial Arts - Richmond Hill to send you text messages and notifications, including but not limited to appointment reminders, promotional offers, and informational updates. By opting in, you agree to the following:
Message and data rates may apply depending on your mobile carrier and plan.
Message frequency varies based on your interactions with us.
You may opt out at any time by replying STOP to any text message you receive from us.
For help, reply HELP to any text message or contact us at [email protected].
Consent to receive text messages is not a condition of purchase, enrollment, or participation in any program.
SMS opt-in consent and phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for their marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Mobile Opt-In
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. By providing your mobile number and opting in, you are authorizing OMAC Martial Arts - Richmond Hill to send you text messages and notifications. Message and data rates may apply. Reply STOP to unsubscribe from any message sent from us.
Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:
A. Service Providers
We engage trusted third-party service providers who process personal data strictly on our behalf and under our instructions. These providers assist with website hosting, payment processing, email delivery, SMS messaging, analytics, and marketing. All service providers are bound by contractual confidentiality obligations and are not permitted to use your personal data for their own purposes or any purpose other than the services they provide to us.
B. Business Partners & Platforms
If we use a third-party platform to manage class scheduling, billing, or student management, your information may be shared with that platform operator solely to provide and support those services. Any such partner is required to maintain the confidentiality and security of your information.
C. Legal Requirements & Law Enforcement
We may disclose your personal data to law enforcement, government authorities, or other third parties if we are required to do so by law, court order, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to:
- Comply with applicable laws, regulations, or legal proceedings
- Protect and defend the rights, property, or safety of OMAC Martial Arts - Richmond Hill, our students, staff, or the public
- Prevent, detect, or investigate fraud, security breaches, or illegal activity
- Enforce our Terms and Conditions, Waiver, or other agreements
D. Business Transfers
In the event of a merger, acquisition, sale of assets, reorganization, bankruptcy, or similar business transaction, your personal data may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your personal data.
International Data Transfers
Your personal data may be transferred to, stored in, or processed in jurisdictions outside of your country of residence, including countries whose data protection laws may differ from those of your home jurisdiction. Where required by applicable law, we ensure that appropriate safeguards are in place to protect your personal data in accordance with this Policy, including standard contractual clauses or other lawful transfer mechanisms. By using our Site and providing your information, you consent to such transfers.
Data Retention
We retain your personal data for as long as reasonably necessary to fulfill the purposes for which it was collected, including to:
- Provide services to you and manage your account or enrollment
- Comply with applicable legal, tax, accounting, and regulatory obligations
- Resolve disputes and enforce our agreements
- Conduct our business, including fraud detection and prevention
When personal data is no longer required for the purposes described above, we will securely delete or anonymize it. All retained personal data remains subject to this Policy. If you have questions about a specific retention period for certain types of personal data we process about you, please contact us using the information below.
Data Security
We implement reasonable and appropriate administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, destruction, or disclosure. Our security measures include:
- Encryption of sensitive data in transit (TLS/SSL)
- Use of secure payment processors that are PCI-DSS compliant
- Restricted access to personal data on a need-to-know basis
- Regular review and update of our security practices
Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal data. You are responsible for maintaining the confidentiality of any account credentials or passwords and for limiting access to your devices.
Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information directly from children under 13 without verifiable parental or guardian consent. Because our programs serve minors, a parent or legal guardian must provide any personal information on behalf of their child. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us immediately at [email protected] so we can promptly delete such information.
For students between the ages of 13 and 17, we may collect and process their personal data with the knowledge and involvement of a parent or guardian as part of program enrollment and participation.
Your Rights & Choices
Depending on your jurisdiction and applicable law, you may have the following rights with respect to your personal data:
Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to Be Forgotten): You may request that we delete your personal data, subject to certain legal exceptions.
Right to Restrict Processing: You may ask us to restrict or limit the processing of your personal data in certain circumstances.
Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format, or transfer it to another controller.
Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis.
Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Right to Opt Out of Marketing: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, replying STOP to any text message, or contacting us directly.
To exercise any of these rights, please contact us at [email protected] or by phone at 905-616-1408. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request. We rely on you to ensure that your personal data is complete, accurate, and current. Please inform us promptly of any changes to or inaccuracies in your personal data.
Additional Rights for California Residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
Right to Know: The right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and the third parties with whom we share it.
Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
Right to Opt Out of Sale/Sharing: We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
Right to Non-Discrimination: You will not receive discriminatory treatment for exercising any of your privacy rights.
To exercise your CCPA/CPRA rights, please contact us at [email protected]. We will verify your identity and respond within the timeframes required by law.
Additional Information for Canadian Residents
If you are a Canadian resident, your personal information is protected under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. You have the right to access your personal information held by us, request corrections, and withdraw consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions. To make a request, please contact us using the details provided below.
Do Not Track Signals
Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because no uniform standard for handling DNT signals has been adopted, our Site does not currently respond to DNT signals. We will continue to monitor developments around DNT browser technology and update this Policy as appropriate.
Third-Party Links
Our Site may contain links to third-party websites, services, or platforms that are not owned or controlled by OMAC Martial Arts - Richmond Hill. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review the privacy policies of any third-party site before providing your personal information. This Policy applies solely to information collected through our Site.
Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will revise the "last updated" date at the top of this page. If we make material changes that significantly affect how we process your personal data, we will make reasonable efforts to notify you (e.g., by posting a prominent notice on our Site or contacting you directly) prior to the changes taking effect. Your continued use of our Site after any changes to this Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, our data practices, or if you wish to exercise any of your rights described above, please contact us:
- Business Name: OMAC Martial Arts - Richmond Hill
- Email: [email protected]
- Phone: 905-616-1408
- Address: 10775 Leslie Street, Richmond Hill, ON L4S 0B2
You may also contact your local data protection authority if you have questions or concerns about the processing of your personal data that we have not been able to resolve.